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Frequently asked questions.

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How do I contact you?

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Email info@ladykjewellery.com

Telephone 01539 272369

Instagram @ladykjewellery

Facebook Lady K Jewellery

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What are your opening hours?

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Monday           10am -5pm

Tuseday           10am-5pm

Wednesday     10am-5pm

Thursday          10am-5pm

Friday               10am-5pm

Saturday          10am-5pm

Sunday             Closed

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If you wish to visit the store outside these hours please contact us

info@ladykjewellery.com or call 01539272369

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Have you moved?

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Yes we are now located at

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Unit 11 Blackhall Yard, Stricklandgate, Kendal, Cumbria, LA9 4LU

 

 

How soon will my order be shipped?

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All orders are shipped the same day if ordered by 4pm

This excludes weekends.

Your order will be delivered via Royal Mail.

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How much is shipping?

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Free standard UK Shipping when you spend £75

Shipping costs from £4.99 within the UK.

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International Shipping

Orders under £100 shipping costs from £9.99

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Do you ship overseas?

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Yes, we do ship overseas if the country you would like your order shipped to is not included please contact us at info@ladykjewellery.com and we can quote for shipping to your country.

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Please note when ordering from outside the UK you will be responsible for any customs charges.

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How do I return an item?

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Any returns must be sent back to us within 14 working days. Please contact us at info@ladykjewellery.com if you wish to return an item and we will provide you with our returns address.

Please note due to hygiene reasons earrings are non-returnable.

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Can I return earrings?

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Sorry for hygiene reasons we can't accept returned earrings.

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Do you offer a piercing service?

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Sorry we don't offer a piercing service.

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What is your jewellery made from?

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please read the product description for details.

Most of our jewellery is sterling silver.

We do also have a small selection of gold & stainless steel jewellery available.

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Is the jewellery hallmarked?

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We hallmark all jewellery above the specified weight thresholds which are 1 gram for gold, 7.78 grams for silver, 0.5 grams for platinum and 1 gram for palladium. 

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View the assay office dealer notice

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Do you do commissions?

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Yes, we do offer a commission service please contact us with the piece you require and we can arrange this for you it usually takes 6-8 weeks to complete a commission.

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If you have a project in mind email your ideas to info@ladykjewellery.com and we can help you create a unique one-off piece of jewellery.

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Other questions?

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Send an email to info@ladykjewellery.com and we will get back to you.

For a faster response to questions message us via Facebook/Instagram 

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