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Frequently asked questions.
How do I contact you?
Email info@ladykjewellery.com
Telephone 015394 45802
Instagram @ladykjewellery
Facebook Lady K Jewellery
What are your opening hours?
Monday Closed
Tuseday 10am-5pm
Wednesday 10am-5pm
Thursday 10am-5pm
Friday 10am-5pm
Saturday 10am-5pm
Sunday 10am-4pm
If you wish to visit the store outside these hours please contact us info@ladykjewellery.com or call 015394 45802
How soon will my order be shipped?
All orders are shipped the next working day.
Orders placed before 2pm are usually shipped the same day.
Your order will be delivered via Royal Mail.
How much is shipping?
Free standard UK Shipping when you spend £75
Shipping costs from £4.99 within the UK.
International Shipping
Orders under £100 shipping costs from £9.99
Do you ship overseas?
Yes, we do ship overseas if the country you would like your order shipped to is not included please contact us at info@ladykjewellery.com and we can quote for shipping to your country.
Please note when ordering from outside the UK you will be responsible for any customs charges.
How do I return an item?
Any returns must be sent back to us within 14 working days. Please contact us at info@ladykjewellery.com if you wish to return an item and we will provide you with our returns address.
Please note due to hygiene reasons earrings are non-returnable.
Can I return earrings?
Sorry for hygiene reasons we can't accept returned earrings.
Do you offer a piercing service?
Sorry we don't offer a piercing service.
What is your jewellery made from?
please read the product description for details.
Most of our jewellery is sterling silver.
We do also have a small selection of gold & stainless steel jewellery available.
Is the jewellery hallmarked?
We hallmark all jewellery above the specified weight thresholds which are 1 gram for gold, 7.78 grams for silver, 0.5 grams for platinum and 1 gram for palladium.
View the assay office dealer notice
Do you do commissions?
Yes, we do offer a commission service please contact us with the piece you require and we can arrange this for you it usually takes 6-8 weeks to complete a commission.
If you have a project in mind email your ideas to info@ladykjewellery.com and we can help you create a unique one-off piece of jewellery.
Other questions?
Send an email to info@ladykjewellery.com and we will get back to you.
For a faster response to questions message us via Facebook/Instagram