top of page

Frequently asked questions.

​

How do I contact you?

​

Email info@ladykjewellery.com

Telephone 01539 272369

Instagram @ladykjewellery

Facebook Lady K Jewellery

​

What are your opening hours?

​

Monday           10am -5pm

Tuseday           10am -5pm

Wednesday     10am -5pm

Thursday          10am- 5pm

Friday               10am -5pm

Saturday          10am- 5pm

Sunday             Closed

​

If you wish to visit the store outside these hours, please contact us

info@ladykjewellery.com or call 01539272369

​

Have you moved?

​

Yes, we are now located at

​

Unit 11 Blackhall Yard, Stricklandgate, Kendal, Cumbria, LA9 4LU

 

 

How soon will my order be shipped?

​

All orders are shipped the same day if ordered by 4pm

This excludes weekends and bank holidays

Your order will be delivered via Royal Mail.

​

​

How much is shipping?

​

Free standard UK Shipping when you spend £40

(England, Scotland, Wales)

Shipping costs from £4.99 within the UK.

​

International Shipping

Sorry we don't ship internationaly

​

​

Do you ship overseas?

​

Sorry, we no longer ship overseas We only ship to Scotland, England, and Wales.

This is due to new rules around shipping unfortunately, Northern Ireland is also excluded. 

​

​

How do I return an item?

​

Any returns must be sent back to us within 14 working days. Please contact us at info@ladykjewellery.com if you wish to return an item, and we will provide you with our returns address.

Please note due to hygiene reasons, earrings are non-returnable.

​

See our returns policy here

​

Can I return earrings?

​

Sorry for hygiene reasons, we can't accept returned earrings.

​

Do you offer a piercing service?

​

Sorry, we don't offer a piercing service.

​

What is your jewellery made from?

​

Please read the product description for details.

Most of our jewellery is sterling silver.

We also have a small selection of gold & stainless steel jewellery available.

​

​

​

​

Is the jewellery hallmarked?

​

We hallmark all jewellery above the specified weight thresholds, which are 1 gram for gold, 7.78 grams for silver, 0.5 grams for platinum, and 1 gram for palladium. 

​

View the assay office dealer notice

​

​

​

Do you do commissions?

​

Yes, we do offer a commission service please contact us with the piece you require and we can arrange this for you it usually takes 6-8 weeks to complete a commission.

​

If you have a project in mind email your ideas to info@ladykjewellery.com and we can help you create a unique one-off piece of jewellery.

​

Other questions?

​

Send an email to info@ladykjewellery.com, and we will get back to you.

For a faster response to questions, message us via Facebook/Instagram 

​

​

​

​

​

​

We would love you to contact us please email us at info@ladykjewellery.com

Lady K Jewellery

Unit 11 Blackhall Yard, Stricklandgate, Kendal,Cumbria, LA9 4LU

you can also message us via our social media accounts.

​

bottom of page